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Shipping and Returns
Delivery for items to the U.K is based on the weight and size of the item. Standard charge for any item under 10 Kilos is £10. A charge is made for delivery to the rest of the World (rate is calculated by the size of the package). You can choose to pay extra for delivery at certain times of the day ( UK delivery only), please call 01422 330682 to find out more. Orders placed before 2pm (weekdays) will be dispatched same day.
Security
Mad Motors can accept payment by either Debit/Credit Card, Cheque or Postal Order. To process your order we need certain contact details, these however are never disclosed to any third party. Prices and carriage where applicable will all be in £s Sterling .
Mad Motors only accepts payments by phone or on-line. Please have your credit card details and the order number available when you call one of our ordering numbers:
01422 330682
On Receipt of your Order
Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to us. In the event your package arrives damaged, it is the responsibility of the you, the customer, to inspect the goods whilst the driver is present and make him aware of the damage. All damaged parts have to be signed for damaged. All packaging MUST be retained until the problem has been resolved. Mad Motors will not be held responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.
Responsibilty Of Purchase
All pre-owned items sold by Mad Motors will be tested and recorded for pre-owned marks or damage. Any items sold may or may not carry any depriciation. It is the responsibilty of the buyer to take account of any marks shown in the photos. Mad Motors will not take responsibilty for any change of mind on arrival of the goods.
Returns and Guarantee
There will be a minimum of £10.00 or 20% restocking fee for special order returns, whichever is greater and there will be a £10.00 handling fee for exchanges. Shipping and handling fees are not refundable. Please ship the items back to us prepaid and with the proper packaging, for your protection make sure to insure the package. We cannot be held responsible for lost or damaged packages.
PLEASE NOTE * In cases of certain special orders, we cannot accept these parts back for return. All special orders are undertaken at the customers discression and cannot be accepted back for any reason, other than faults. All our body styling parts are special order only and fall under these terms.
Statutory Rights
All contracts herein and with effect of the company do not at any time affect your statutory consumer rights.
Disclaimer
Though we have made every effort to ensure the information provided on this website is accurate, we cannot guarantee its accuracy. This site is designed to assist you in making your purchasing decisions, and is not intended to be the definitive source of accurate information. You are solely responsible for verifying the information on this site before you make your purchases. We will not be held responsible for inaccurate information, part numbers, specifications or model applications. Also please note that the actual colour of some items may differ slightly from the representations displayed on the web site. We are not obligated to sell at listed prices if there is an error. Thanks for your understanding.
Complaints
If you have any complaints about our service or any products that you have purchased from us, please feel free to contact us at sales@madmotors.co.uk. We will endeavour to respond to your complaint within the working day. Complaints are normally resolved within 3 working days. You will be kept up to date on progress of the complaint via email or phone.
